Please answer question(s) (8, 9., 10., & 11.)

8. A clinic that utilizes nurse navigators to ensure patients are scheduled in a timely fashion for necessary appointments, understand their medications, and monitor their symptoms is succeeding at which strategic quality priority? a. Safety 6. Patient and family engagement C. Coordination of care d. Effective prevention and treatment practices e. Use of best practices 9. A matrix that depicts clear relationships between customer and process requirements is called: a Voice of Quality 6. Voice of Deployment C. Voice of Process d House of Quality e. House of Process Control 10. The process capability ratio compares the width of the process distribution with the range of the limits. a specification b. control C. standard deviation d. attribute e. variable 11. The upper and lower specification limits for a component are 0.150 cm and 0.120 cm, respectively. The process standard deviation is 0.003 cm, and the process average is 0.138 cm. What conclusion can be drawn? a. The process is capable b. The process average is out of statistical control c. The process is not capable d. The specifications should be changed to 0.141 and 0.135 e. The control limits should be changed