please answer questions A & B thoroughly in a timely manner. thank you

Question 3 James, Jennifer, and John are a set of triplets living with their mother and grandmother since their father migrated to the United States of America to search for a better life for his family. The covid 19 pandemic had them all locked away in their three-bedroom home for nearly two years. Because of the pandemic, government has implemented online teaching and each child needs an electronic device so that they can continue their education online. The mother made the decision that she will purchase 1 laptop and 2 Samsung tablets for the children. She took them to the store one day after work for them to select their devices. The customer service ladies were excited to assist the children and proceeded to direct them to the display areas where the laptop and tablets were on display. The physical atmosphere was welcoming, and the gadget s were beautifully displayed, and the children were excited to be given the opportunity to participate in the purchase of their devices. They had a wonderful time in the store and even more satisfied with their purchases. A. Using a diagram describe TWO (2) emotional states that the triplets would experience when they went to purchase their devices. B. Explain THREE (3) ways that retailers should be making most of in the customer shopping experience for the triplets