please answer questions from case study below

Communication for Human Services The Your Image salon is a well-established, full-service salon that caters to a steady client base. The owner, Jan Claymore, feels lucky that she has had very little staff turnover in the last two years. The cosmetologists, (more informally called stylists), four women and two men, all seem content with their jobs and with the atmosphere at the salon. Jan's newest stylist, Steve Edgerton, joined the salon about four months ago when Jan expanded her staff. Steve came well recommended. In addition, quite a number of his former clients followed him to Your Image. Jan is glad to have gotten both a good employee and some more steady clients. Steve seems to enjoy working with all types of customers, from the kids right on up to the older men and women. As a result, clients have been giving Jan good feedback about her newest stylist. In the back room, however, where the stylists relax and take their breaks, Steve seems to do nothing but complain. Whether it is the weather, the cli- ents, or the stale coffee, he seldom has anything good to say about anything. Some of the other stylists have begun to refer to Steve as "Bad News Steve." They try to take their breaks while Steve is busy so they do not have to listen to his complaining in the break room. Everyone has noticed that Steve's attitude changes as soon as he is in the presence of a client. The employees all wish that the pleasant Steve would stay, and the "Bad News Steve" would not bother to come into the salon. 1. As Steve's coworker, there are things you would like to say, but you are not comfortable speaking to him directly. You wish you could just leave a flyer in the break room from a "How to Be a Good Coworker" seminar. What would such a flyer say? Remember that you are trying to change someone's behavior, not his personality. 2. As his employer, what should Jan do or say to make Steve aware that he needs to pay attention to his internal customers as well as to his external customers