Please answer Task 4 only. Please.

Answer all the below Tasks.

General Assessment Criteria:

1. Paragraphs
2. Proper tone
3. Consider all of the 7Cs
4. Use half block style (letter one)
5. Use full block style (letter two)

Scenario:

You are a regular at one of the five star hotels in the UAE. You have been a loyal customer for over a decade now. All your trips, meetings, parties and conferences are held by this hotel. Last week, you arranged one of the biggest business meetings ever of your career at this hotel, but the service provided to your guests was not what you expected. Some of the issues were (a) waiters vs. guest ratio, (b) punctuality of the hotel staff, (c) misjudgment of the menu ordered, (d) valet parking and limousine service and (e) mistakes made in delivering the right laundry to the right room.

I. Task 1: 400 to 600 words (20 Marks)

As a long-standing customer, you are required to write a letter of formal complaint to the Operations Manager of the hotel. You are required to express your dissatisfaction and include in the letter the reasons why you are dissatisfied (be creative).

II. Task 2: 400 to 600 words (20 Marks)

This time it is you that is the Operations Manager of the five star hotel mentioned in scenario one. You have received the letter of complaint in Task 1. How would you respond to this letter of complaint given that the customer is a valued customer of over 10 years?

III. Task 3: 250 words to 350 words (25 Marks)

For the same meeting, make an agenda. Include all that is relevant. Use any format you know of. Include all the ingredients of an agenda. (Tip: Be Creative!)

IV. Task 4: 1500 to 2000 words (25 Marks) (It would be really helpful if you could answer it, even if it doesn't match the word count its fine, just a correct format with few ideas is of great help.)

Write an objective report. (a) Keep the 5 WH plan in mind. (b) Use headings and sub-headings effectively. (c) Use the report format you have learnt in the class, including all the parts of a standard report. (Based on the scenario and tasks given above)

Please answer Task 4 only. Please.

Thank you.