Question: please answer the question entirely! this problem includes many pictures that also include the answer choices for the table. thank you. Problem 9-12 (Static) Suppose
please answer the question entirely! this problem includes many pictures that also include the answer choices for the table. thank you.
Problem 9-12 (Static) Suppose you are going to have a prescription filled at a local pharmacy. Referring to the listed dimensions of service quality, match an example of how you would judge the quality of the service with each given dimension. Note: Each answer choice will only be used once. Examples Dimensions 1. Tangibles 2. Convenience 3. Reliability 4. Responsiveness 5. Time 6. Assurance 7. Courtesy 8. Consistency 9. Expectations n 9-12 (Static) se you are going to have a prescription filled at a harmacy. Referring to the listed dimensions of quality, match an example of how you would judge ality of the service with each given dimension. Note: nswer choice will only be used once. Examples Dimensions gibles nvenience iability sponsiveness le surance urtesy nsistency pectations Appearance of the pharmacy and the staff Friendliness of the server How long did you have to wait? To thonrocorintion correctly filled only be used once. Dimensions 1. Tangibles 2. Convenience 3. Reliability 4. Responsiveness 5. Time 6. Assurance 7. Courtesy 8. Consistency 9. Expectations Examples Location of the pharmacy and the hours of operation Is the prescription correctly filled? Friendliness of the server How long did you have to wait? Is the prescription correctly filled? Knowledge of the pharmacist in answering your questions . only be used once. Dimensions 1. Tangibles 2. Convenience 3. Reliability 4. Responsiveness 5. Time Assurance 7. Courtesy 8. Consistency 9. Expectations Examples Location of the pharmacy and the hours of operation Is the prescription correctly filled? Location of the pharmacy and the hours of operation Willingness to answers questions about the medication Pharmacist delivers same quality during each customer visit 6. only be used once. Dimensions 1. Tangibles 2. Convenience 3. Reliability 4. Responsiveness 5. Time 6. Assurance 7. Courtesy 8. Consistency 9. Expectations Examples Location of the pharmacy and the hours of operation Is the prescription correctly filled? ....... medication Pharmacist delivers same quality during each customer visit Pharmacy meets or exceeds customer expectations 6




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