Please answer the three questions:

1. Operational effeciency and effectivness are both key in determine success and failure. For example, if a car is being built effeciently with limited incidents such as parts being defective or broken. Another example, if the car's engine is running as designed and not unexpectly failing. Please provide two separate examples for "effeciency" and "effectiveness" metrics.

2. Managing employees is never a simple tasks, as everyone can decide to work at their own pace. Therefore, companies have to determine different ways to give employees incentives to perform, which can be rewards or penalties. Provide an example for a reward and penality.

3. Customer Centric Metrics are designed to assess how well a company services and/or provide products that meets the satisfaction of customers.

Provide a real example of a "good" and "bad" experience you encountered as a customer? What would be a great metric that a company can use to improve upon your experience as a customer?