please answer them all i will do if you answer it all thank you so much

1. Customers approach business expecting a positive experience.

2. Work is more personally fulfilling.

3. Customers act as coproducers (when appropriate) in assisting in the

provision of their own customer service.

4. A unique competitive edge is achieved.

5. Customer challenges are recognized and productive solutions are

developed to successfully retain current customers.

6. Problems are creatively solved in an effective and efficient manner.

7. Customer service providers and management feel positive about the

roles that they are playing in creating positive exchanges between

customers and their organization.

8. Work environments are more pleasant and productive because the

value of internal customers is stressed through organization policies,

procedures, and culture.

9. Businesses earn a positive reputation and the respect of customers

and peers.

10. Profit goals are more successfully accomplished because business

philosophies and focus are on satisfying customers.