Question: Please answer this question on Manzana Insurance Case Study. What is your assessment of the rules used to assign priorities at Fruitvale? 2. What is

Please answer this question on Manzana Insurance Case Study.

What is your assessment of the rules used to assign priorities at Fruitvale?

2. What is your assessment of the rules used to assign priorities at Fruitvale?

3. What are the important measures of operating performance for the Fruitvale branch? How well has the branch been performing according to these measures? Can you identify the problems in the way Manzana is calculating turnaround time in Exh.3?

4. Why have profits been deteriorating over the past year? Make an analysis of the cost structure of Manzana to identify potential causes for deteriorating profits.

5. What are your recommendations for managerial action? In particular, how should Manzana respond to Golden Gates new policy of one-day service?

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