Please answer thke three questions below, separately.

Phil

You are the supervisor of the circulation department for a scientific publisher. Your department was recently downsized, and you lost two customer service representatives. They were terminated for business reasons that had nothing do to with their job performance. You have three remaining representatives $$ Sue, John, and Linda $$ and are about to meet with each of them to try to convince them to remain motivated and productive $($doing the work of five persons previously$)$ and stay with the firm.

Sue

Your department was recently downsized, and two of the five customer service representatives were laid off. They were allegedly terminated for business reasons that had nothing to do with their job performance. You are one of the three remaining representatives $($the others are John and Linda$).$ You are a single mother and have to take extra days off when your children are sick. Sometimes you work a flexible schedule of hours to accommodate the children$$s schedules. You are beginning to wonder if these allowances will make you more vulnerable in any future round of layoffs. You are about to meet with Phil now.

John

Your department was recently downsized, and two of the five customer service representatives were laid off. They were allegedly terminated for business reasons that had nothing to do with their job performance. You are one of the three remaining representatives $($the others are Sue and Linda$).$ You have been on the job for two years. You attend college at night and see the job as a stepping stone into a management position. However, after seeing your two colleagues $($and friends$)$ terminated, you are beginning to wonder if this company is the one you want to stay with. You are about to meet with Phil now.

Linda

Your department was recently downsized, and two of the five customers service representatives were laid off. They were allegedly terminated for business reasons that had nothing to do with their performance. You are one of the remaining representatives $($the others are Sue and John$).$ You have worked in customer service for $15$ years and have always felt like you made a lifetime commitment to work. Now ever you are beginning to wonder how secure your job is$.$ After all, if it happened to two of your colleagues, it might happen to you, too. You are about to meet with Phil now.

Questions:

What major motivational model$($s$)$ did Phil use with Sue, John, and Linda?

What other approaches might have worked better?

What are the major lessons you can derive from this exercise?