Please answer those 3 questions in the photo.
CHAPTER Communicating with Employees 9 After reading this chapter, you will be able to Identify different interpersonal styles of communication and recognize the importance of being assertive and creating a genuine dialogue in the workplace. Understand the different elements of nonverbal communication. Identify whether you are an effect listener and put into practice the steps to become a more effective listener. Understand how to motivate employees through communication practices. The Case of Resisted Change Efforts What's wrong? Rita asked her friend Lucy as the waiter placed their coffee on the table. Both women said thanks simultaneously to the young man and then Rita resumed. You sounded so demoralized on the phone. I hope it isn't your new job." "Well, unfortunately, it is," Lucy replied, taking a sip of coffee. I feel like I've been bushwhacked. "How so?" Rita asked. You know that I've been appointed team leader for the COMPLEXion line. My supervisor told me that she was appointing me because she wanted to see some changes. When I got hired, I heard so many positive things about my colleagues, but now I'm wondering if any of them are true. Lucy paused and picked up a menu. "You know, I haven't had any lunch. Do you want to get something to nibble on? Unfortunately, I've had my lunch and I'm afraid I overate, Rita gig- gled, then added, "As usual. But please, go ahead and get something. I don't mind if you eat. Just don't order anything too yummy. I may be tempted to eat more." Lucy signaled to the waiter. "So what's going on? Rita prodded. "What's the deal with your colleagues?" "Well, to sum it up, they don't want to change. They have been work- ing on this product line, some for ten years or more, and they don't see any need for it. You know the old saw, "If it ain't broke, why fix it?" And, of course, they wonder who am a newcomer-to tell them any different. You would have thought that my supervisor would have expected this and would have warned me. After all, she's worked there a decade, too. Lucy stopped and took another drink from her cup, then Communicate change to employees. Case Questions: 1. As a newcomer to the organization, what does Lucy need to do to suc- cessfully make change within her team? What obstacles must she overcome and how might she do so? 2. Did Lucy's supervisor make the right call in appointing Lucy team leader? Are there advantages to her being a new- comer to the organization? What might her supervisor have done, if anything, to make Lucy's transition to team leader easier? 3. How difficult is it to make change within an organization? What factors may affect the success of organiza- tional change efforts? added, Maybe I'm not the right person for the job." She turned to the waiter who had approached the table. "Yes, Miss," he said. "What can I get you?
