Please answer to the all question,

5 points USE POSITIVE AND COURTEOUS LANGUAGE in the following message: Dear Mr. Ahmed, I am sorry to inform you that we cannot replace or repair your Television. Your TV was damaged and burnt by a thunderstorm and our warranty conditions doesn't include this. Thus we cannot replace the product. Don't request us anymore to replace this, we can't do it.* Your answer 5 points USE CONCRETE LANGUAGE in the following message: Mr Ahmed is an employee with a good reputation of good amount of profit turnover. Last year he brought the company a huge amount of profit. Thus, his supervisors increased his salary by a large amount. He will be promoted to a senior position soon.* Your answer 5 points Use You-Viewpoint in the following message: I want to Thank you for ordering from our showroom. We have the best deisgned furnitures in Dhaka. Our expertise and knowledge of 30 years about furnitures helps you to get your desired product. We can deliver you any product from our catalogue anytime you want.* Your answer 5 points Define the following with examples very briefly: A) External-operational communication B) Informal Network Your