Please comment on the following quote : As Anders Knutsen described the situation, Every year when we had some problems, it wasnt our fault. It was the outer world that was so evil to poor B & O. Other businesses were growing; ours went bad. But every year there was an excuse. Consumer tastes and expectations were undergoing a rapid shift, while B & O, fueled by what some employees have called arrogance resulting from the utter conviction of the superiority of their own ways . . . refused to acknowledge any of these developments, let alone adapt to them.