please do 8, 9, 12, 16

6. How does the theory of knowledge apply 12 . Summarize Juran's philosophy. How is it \begin{tabular}{l|l} TABLE 2.3 & Revised Version of Deming's 14 PoInts fon the TwENTY-FiRST Century \\ \hline \end{tabular} 1. Increase value through products and services that delight customers. 2. Connect customer requirements to key process variables. 3. Prevent, where possible; inspect, where necessary; implement process management. 4. Pick the vital few suppliers based on total cost and fit with the organization. 5. Improve processes now; find those that will need it later; sustain gains over time. 6. Build training into jobs so employees can improve their performance. 7. Know employees, listen to them, and give them what they need to excel. 8. Set clear expectations for reasonable standards, and hold all accountable. 9. Build cooperation from the top down by reducing barriers between departments. 10. Connect targets and metrics to customer needs; train employees to understand them. 11. Avoid arbitrary goals; prefer ones in which metrics encourage "right the first time." 12. Measure employees against their personal best; use metrics they can track. 13. Help leaders model the right behaviors, and support the firm's goals for training. 14. Align employees with jobs, suppliers with the firm, and the firm with the future. Source; Michael J. Mazu, Jim Rose, and Robert J. Scanlon, "Whole New World," Quality Progress, December 2014, 53-57