Question: Please do a web search on a company that sell CRM programs, for example Sales Force.com research how a CRM solutions program may benefit companies.

Please do a web search on a company that sell CRM programs, for example "Sales Force.com" research how a CRM solutions program may benefit companies. After you have done your research, post and respond to the following questions.

  1. Outline the major CRM processes that CRM solutions software providers use in their programs
  2. How does CRM solution software benefit companies that use a CRM platform
  3. As a customer, what needs and wants do you hope to have fulfilled by customer service providers?

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