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Adam has returned to India after living and working overseas for many years. He came to Canada in 2010, got a degree from ECG College, and worked for 2 Canadian firms that dealt mostly domestically and with US customers. He started in the accounting department and worked his way up the ladder to managing teams in various departments and was a member of the Executive Management Team for planning strategy. He has received a very good offer from an Indian company and has returned with some prodding from his family who has found him a lovely bride. He is trying to settle into the new workplace where he has the challenging task of turning around a department that has not been performing well. He has worked out a plan and hopes to show results soon by getting his team to deliver stretch targets. A stretch target is one that the organization cannot achieve simply by working a little harder or a little smarter. To achieve a stretch target, people have to invent new strategies, new incentivesentirely new ways of achieving their purpose. Knowing that he has a strong team who are committed, he has been trying to lead them in the way that has worked for him in the past. After a short period of time, he is called by the Senior EVP of HR and advised to reflect on his style because there have been numerous complaints from his departmental subordinates that his style is unfriendly and overly critical. He is truly shocked and shaken to hear this. How is it possible that despite his efforts to treat everyone well while trying to get them to perform at their best to implement his turnaround plan they have reacted this way?

Question: 1. How can the situation be improved now?

a. State the problem

b. Analyze the situation

c. State alternative ways to rectify the problem

d. Give your conclusion on the best possible solution