(please don't copy and paste answers) You work for a company called pacific consultants. The manager has instructed you to write a letter of complaint to the software company that designed your new customer service database. The manager's expectations for service were not fulfilled.

Some of the complaints we have received are:

• The workers phone calls to the companies technical support department are usually not responded to in a timely manner. Mostly never returned at all.

• When questioned, software support workers blame the problem on the hardware, while a hardware representative maintains the fault is with the software.

• Monthly four-hour in-service training sessions had been promised but had not been arranged in the previous three months.

• Compose a formal letter to the software company. Make sure to follow all of the components of letter formatting. To address, greeting, introduction, body paragraphs, and a conclusion.

• As your writing, consider your tone. You do not want to write a letter telling the software company what a bad job they are doing. Remember your purpose. What do you want to achieve?

• Your goal is to keep good will. There are problems that are arising with the software; however, you want to deliver your concerns in a productive way.