Please don't use the answers from other posts/sources or I'll unlike your comment. Thank you!

You are the IT Director at a traditional regional grocery chain (brick and mortar) named Big Shelf Market (BSM). The company has recently acquired a smaller competitor, Cyber Stock Room (CSS), that has been building a e-commerce service that provides automated and operator-assisted ordering exclusively through personal assistants like Siri and Alexa. The software is in beta testing, but a number of problems have been found.

1. Customers are not used to using voice-ordering and have been reverting to the operator-assisted option much more (85%) of the time. This is driving up labor costs and is not scalable after testing.

2. The companies use different supply chain and ERP systems so currently only Cyber Stock Room can fulfill orders made through the system.

3. Big Shelf Market, a traditional retailer, has never used the cloud-based services that Cyber Stock Room does and there are no policies or controls in place to manage who will be accessing which systems.

Your assignment is to determine the level of risk each of these issues poses to the new combined company. Once you have defined your assessment criteria and ranked the three, provide a top-line plan to address the item that poses the greatest risk or opportunity.

Please use at least two references to course video materials (ie, Cyberwar Ted Talk, Google Duplex, etc.) and/or guest speakers (listed below).

Ajoy Krishnamoorthy - Chief Strategy Officer, Acumatica Geneva Shih - Sr. Marketing Manager, Indigo Slate