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Section 1.3: A sample incomplete activity diagram of the improved vehicle maintenance process Figure 2 is an (incomplete) redesigned vehicle maintenance process activity diagram. It is modeled based on information provided in the first five paragraphs of the scenario (see Section 2 of Assignment-3 instructions document) and management suggestions provided in Section 1.1 & 1.2 of this document). Sample Figure 2: Incomplete activity diagram of vehicle maintenance (improved) process Maintenance Customer Complaint Interface ERP (MCI) Maintenance Manager Intelligence Maintenance Software (IMS) Mechanic Files online complaint Un reviewed complaint Maintenance Sends alert -NO-Sends alert - Maintenance Complaint? Complaint? YES YES NO Saves reviewed complaints Receives next steps email Informs customer about next steps Reviewed complaints Saves reviewed complaints Reformats complaints Edited complaints Sends alert Edited Complaints Section 1.3: A sample incomplete activity diagram of the improved vehicle maintenance process Figure 2 is an (incomplete) redesigned vehicle maintenance process activity diagram. It is modeled based on information provided in the first five paragraphs of the scenario (see Section 2 of Assignment-3 instructions document) and management suggestions provided in Section 1.1 & 1.2 of this document). Sample Figure 2: Incomplete activity diagram of vehicle maintenance (improved) process Maintenance Customer Complaint Interface ERP (MCI) Maintenance Manager Intelligence Maintenance Software (IMS) Mechanic Files online complaint Un reviewed complaint Maintenance Sends alert -NO-Sends alert - Maintenance Complaint? Complaint? YES YES NO Saves reviewed complaints Receives next steps email Informs customer about next steps Reviewed complaints Saves reviewed complaints Reformats complaints Edited complaints Sends alert Edited Complaints