Question: please help answer the question below in details according to the slides. Overview You are the regional marketing director of a theme park in the
please help answer the question below in details according to the slides.
Overview
You are the regional marketing director of a theme park in the southeastern United States that is part of a global brand. The chief marketing officer CMO of global operations has called upon you to help coordinate the marketing tasks related to rolling out an emergency response due to a recent safety and injury incident at one of the parks resulting in serious injuries to employees and customers. The parks were closed immediately following the incident to ensure safety measures for customers and employees and to deploy the needed safety measures. Now, as the theme park is all set to reopen, the CMO has called you to take a lead in planning the marketing strategy for the same. Your responsibility is to design a phased strategy for marketing and the reopening of all parks. Your strategy should address critical objectives such as maximum safety, crisis communication, customer satisfaction, and profit potential. You must coordinate marketing strategy with corporate strategy, as failure or success of the marketing strategy can
have a direct impact on the brand.
As a first step, you will perform an analysis to understand the implications of reopening on brand equity. In this analysis, you will identify the groups of stakeholders that are affected by the reopening and also plan the communication strategy for before and after the parks' reopening. Also, you will identify the roles and responsibilities of key functional departments that are going to play an important role in the reopening process. This analysis will help you develop a strategic marketing plan to address the reopening of the park and also to develop an effective crisis communication plan.
In this milestone, you will create a PowerPoint presentation that will include brand analysis and the implications of reopening on the brand equity and functional departments, including their roles and responsibilities in the reopening process.
Prompt
Prompt
Brand Analysis and ImplicationsIn this part of the project, you will present the brand implications of reopening the park in the course scenario. Your presentation should include the following critical factors:
Determine the essential factors that can impact brand equity when reopening the park Slides
a Define brand equity and explain its importance to the organization Slide
b Provide positive implications Slide :
Safety concerns addressed and communicated Community and local government support for reopening Employee support for reopening
c Provide negative implications Slide :
Social media negative reactions
Employee negative concerns
Operational concerns for safety
safety
Describe the strategic communication plan that should occur before and after the park reopens. Your responses should address the following Slides :
a Identify three key stakeholder groups from this list and describe each stakeholder's interest in the organization:
Employees
Customers
Government agencies Communities
Vendors
b Describe their communication needs.
c Identify the best mode for communicating with them based on their needs, including how you will take feedback from stakeholders.
d Describe what impact reopening the park could have on each identified stakeholder low medium, or high Why?
Functional Departmental Roles and
Functional Departmental Roles and ResponsibilitiesIn this part of the project, you will identify the functional department and describe their roles and responsibilities in making the reopening of the park a success. Your presentation should include the following critical factors Slides :
Identify three functional departments, including marketing, which play a significant role in the reopening process. Consider which departments will be most engaged in the reopening process. Describe the roles and responsibilities of these functional departments in the safe and successful process of reopening the park Slides
Select at least three legal and ethical considerations outlined in the memo from legal team. Explain why each of these considerations is important to factor in when reopening the park Slides
MBA Memo From Legal Team
tableTo:Chief Marketing OfficerGlobal Theme ParksFrom:Corporate Legal DepartmentCC:US Directors of Marketing, US ParksRe:Legal and Ethical Considerations in Marketing the Parks' Reopenings
Below you will find a list of considerations to take into account in the development of the marketing plans to support the reopening of our US parks. We are asking you to review all plans and messaging with the legal teams at your specific parks, given that local and state statutes will vary. Broadly, these are considerations to keep top of mind as you develop your plans.
Ethical considerations:
There are growing corporate social responsibility CSR trends addressing people, planet, and profit. Commonly called the triple bottom line or
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