please help make more professional:

• Your Production manager continues to look good - no gap times selecting right modes. In training a lot this week.
• How do you feel this week's training went - you advised it is improving. You enjoyed having the time to spend focusing on one bucket instead of jumping around.
• How do you feel you did your goal to focus on logging new documents received accurately in production manager when you are the first to look at the documents in a claim went? The two opportunities on this QA dated 9/26 were before we spoke. - you advised you feel you have improved as well.
• We set a new goal to utilize the note template accurately and to improve follow up expectations with the customer during rework calls.
• I asked how you feel rework calls are going? You advised they are going well.
• I shared my screen and reviewed claim # 24-886725634. I asked why you did not email on the second attempt and explained the importance of a full rework attempt.
• I further explained what a full rework attempt was and that after 2 full reworks you can alt.
• I asked if you had any questions, we discussed starting training on the two bucket Carmella is looking into how to handle this since your teammate that is trained on thefts is on extended leave.
• You advised that your SME has you setting a personal diary after sending FedEx to ensure the mail team sends the FedEx, I advised that is not necessary and to set your follow up the same time frame you advised the customer you will be following up.
• Good work this week, continue to focus on accuracy and making acceptable rework calls.