Question: Please help me answer the questions below for Compensation and Benefits. Case Study Marvelous Makeovers (MM) is a thriving upscale dcor business, located in a
Please help me answer the questions below for Compensation and Benefits.
Case Study
Marvelous Makeovers (MM) is a thriving upscale dcor business, located in a neighborhood known for its: rich history; numerous public events; vibrant downtown district; charming bed and breakfast options; and, tourism.
As MM grows, so does its number of employees. MM is finding it more difficult these days to attract a suitable applicant pool to fill vacant positions, as the business continues to expand.
The owners of MM have always maintained a clear vision of their companys future. They believe in their products and choose each piece of merchandise with care. Marvelous Makeovers encourages all employees to regard their customers as guests treated with care and consideration.
MM recognizes that they cannot expect their employees to treat their customers with care if MM does not treat their employees with care. MM must adjust its current compensation and benefits strategy to align with its business strategy (mission, vision, and values). Their compensation and benefits strategy must influence employees to embrace their high standards, stay with the company, and remain engaged. In addition, the strategy should address the challenges associated with attracting applicants and candidates with the right knowledge, skills, abilities, and other attributes to help meet MMs business objectives.
Due to business expansion (now almost the size of a city block and their recent online launch), MM realizes it is more important than ever, to keep the firm-specific knowledge within their organization. MM invests a great deal of time and money into the onboarding and ongoing training of their employees.
MM has decided it is time to align its compensation and benefits strategy with its workplace culture. A workplace culture that is currently employing five generations of employees in regular full-time and part-time, and casual (if, when and as needed) positions.
You are a Human Resource Consulting firm hired to create a compensation strategy, which aligns with the organizations strategic goals. MM has provided you with the companys vision, mission, and values and has left the development and planning to you.
COMPANY DETAILS:
Currently, Marvelous Makeovers workforce design includes 27 jobs and 240 positions, as follows:
Shipper Maintenance Worker Storefront Manager
Receiver Janitor/Cleaner Head Floor Attendant
Purchaser PT Graphic Designer Merchandiser
Cashier PT Interior Designer Data Entry Clerk
Greeter Web Developer Administrative Assistant
Floor Attendant PT Marketing Specialist Operations Manager
Payroll Clerk Special Events Coordinator Online Sales Support
Office Manager Delivery Driver CEO/Owners
Receptionist Head Cashier
Mission
Marvelous Makeovers sources only the best for those who view their homes contents as valued investments, not replaceable and disposable articles.
Vision
To share our quality housewares with the world, enhancing the home environment for those who appreciate the occasional top-of-the-line purchase and for those who will not consider anything less.
Values
To make the world a more beautiful place, by providing useful-quality items that will stand the test of time, be pleasing to the eye, and vended by people who care and are cared for.
Core Competencies
- Well-developed interpersonal skills, ensuring effective dealings with all levels of MM
- Highly developed judgment skills, proactively forming efficient solutions to challenges in a variety of work environments
- Superior customer service skills, maintaining consistently high service standards
- Ability to assist with identifying needs to completion of tasks
- Ability to clarify and prioritize issues, resulting in positive outcomes
- Ability to work as a team player, emphasizing individual growth, active involvement, and increased team morale
Current Compensation System
- Hourly pay based on National Occupational Classification rates (lower end of the scale)
- Benefits as required by the Province of Manitoba (EI, CPP, and Vacation Pay)
- Flexible hours




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