Please help me create onboarding experience for Starbucks

ONBOARDING EXF ENCE AUDIT Program Overview (5 Marks) . A summary of the program including relevant statistics, goals and importance of the customer account for the company. Onboarding process summary (10 Marks) . Map major steps in the onboarding process. Describe the data points that are being extracted at each step (both explicit and implicit) and the reason for this. Map the content that you think you need at each step - customer needs and how you should feel after receiving that content Gap Analysis (15 Marks) Map the content you actually receive (usually email + web + mobile) and note the gaps both in content substance (what you get) and tone and manner (how you feel) Recommended or Ideal onboarding process (15 Marks) Evaluate the onboarding process and recommend changes Create programs for retention Organization and Presentation (5 Marks) . Complete the deck in an organized, concise manner that tells a story. There is no limit to deck pages but 10-15 slides is the recommended length. Please include MLA works cited for any references