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An operational plan provides a detailed road map of the steps necessary to achieve operational goals (sometimes referred to as objectives). Although there are many specific types of operational plans, they can be broadly characterized as either single-use plans or standing plans. A is designed to be used once, while a is designed to be used repeatedly. For each of the following examples, identify whether it reflects a single-use plan or a standing plan. Example Single-Use Plan Standing Plan The plan to merge Bank of America with Merrill Lynch 0 a A policy that states that all returns will be accepted, regardless of where they were purchased 0 a A schedule for completing the redesign of an organization's gardens and landscape O Directions on how to handle employee-relations issues O You are developing a plan for your department to use when replenishing supplies needed to accomplish ongoing activities. What type of plan should you create? O Project O Program O Policy O Standard operating procedure