please help me in this short answer question. the course name is crm and selling.

Part 3 AFTER THE SALE: Congratulations! You successfully nepotiated an agreement with Jonty, and she has been ordering and successfully selling your Alastar Six months down the road, Jenny places a very large order, and is planning to put major displays of your stars in all 50 MCMC stores. She is even planning on hiring local bands to perform using the Alputar, and she has invited you to attend one of the store events as a special guest Sounds great! However, a few days before the stores are to receive the Altars, you learn that they are being held up a Canadian customs, and there is no way they'll make the deadline Jenny will be furious Question In class we discussed resolving complaints with an unhappy customer. How would you resolve this situation