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QUESTION 3 (a) The following flow process chart shows observation at a gasoline (fuel) station. [Assumption: The gas (fuel) is filled by the attendant at the station; cash money is used for payment). EVENT DESCRIPTION SYMBOL TIME (in seconds) DISTANCE (in feet) 40 1.Enters the gas station 2.Asks the customer 3.Opens the gas tank 4.Press the amount or liter 5.Gets the nozzle 6. Place the nozzle in the gas tank 7. Fills the gas tank 8. Removes the nozzle 9. Returns the nozzle to the gas pump 10.Closes the gas tank 11. Gets the payment 12. Goes to the cashier 13. Waits for the change 14. Gets the change 15. Goes back to the car 16.Gives the change 17. Leaves the gasoline station ODV DV DV DV DV V v V DV DV ID V DV I Do 8 4 1.6 2.5 1.36 2.59 49.89 3.31 0.64 2.29 1.24 5.33 26 3.29 26 DV DV ODV 3.43 18.65 o O 40 Answer the following questions: (1) Why two of the symbols in the chart were not utilized at all to relate any of the steps? (ii) Discuss some of the improvements that can be considered based on the chart. (b) Your lecturer has taught you that new processes need to be developed or the existing processes need to me amended as and when the need arises. As such, discuss when process decisions are considered in an industry of your choice