please help me solve this question which have 2 parts

1.Negotiation is

a.Having a conversation

b.Can be conducted by one person

c.When the party does not need the other to achieve their goals

d.When persons or parties pursue different interests and communicate with each other to reach an agreement.

2.Successful negotiation can be achieved by:

a.Hard skills

b.Soft skills

c.Communication and negotiation skills

d.Management skills

3.Communication is

a.Affected by human's beliefs and values

b.A complex process

c.Involving both verbal and non verbal means

d.All of the above

4.The first step to negotiate effectively is by

a.Gaining awareness

b.Developing sales skills

c.Developing hard skills

d.Obtain feedback

5.Negotiation are found in three areas, they are:

a.Conflicts

b.Relationship

c.Transaction

d.All the above

6. Negotiation can fail due to

a.Exerting pressure

b.Aggression

c.Lack of flexibility

d.Compliance

e.Inadequate preparation

f.All the above

7. Negotiation is a process

a.True

b. False

8.A top down communication is a communication between

a.Any two employees

b.From a manager to a subordinate

c.From a subordinate to his peer

d.None of the above

9.In negotiation you should always

a.State the benefits to your negotiating partner

b.Over power and take control of the negotiation

c.Use your position, title and power

d.All of the above

10. After the Negotiation, you should

a.Conduct a survey to determine their satisfaction

b.Build a database of valuable information about your negotiations

c.ask your negotiating partner for a recommendation

d.Seize the opportunities to network and referral database.

e.All the above

11. The final aim of Negotiation is to :

A. Win at all cost

B. Implement an agreement between two parties

C. Reach an agreement

D. End a dispute

12. Negotiation implies that both parties accept that the agreement between them is:

A. Necessary

B. Final and Binding

C. Subject to further dispute

D. Conditional

13. One's negotiation objective should be:

A. Ideal

B. Personal

C. Social

D. Realistic

14. Negotiation strategy is partly concerned with:

A) ending the discussion

B) prolonging the length of the negotiation

C) searching for a common goal

D) avoiding failure

15.Persuasion is an essential element of effective negotiation because it helps in:

A) achieving one's own interests

B) settling issues between two parties

C) resolving disputes among people

D) effecting agreements and solutions in the interest of all

Answers the 3 parts in details

2) Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. Explain the statement by defining the process of negotiation.

3) There are many ways that a culture can affect the negotiation .Elucidate the statement.

4) What are the strategies that we need to keep inmind while making a concession.