please help me solve this question which have Multiple Choice question and one critical question

1._____ allows effective management of every aspect of the buyer-seller relationship

a.CRMb.Marketingc.Personal Sellingd. Sales

2.Achieving organizational goals depends on the firm's ability to identify the needs and wants of a target market, and then to satisfy those needs and wants better than the competition does is called as

a.Marketingb.Partneringc.Sellingd.Liaisoning

3.Organizational structure should reflect a _________ orientation

a.Marketing

b.Profit

c.Process

d.Revenue

4.By using ______ analysis, a company can assess its current situation

a.SWOT

b.PESTLE

c.Product

d.Strategic

5.Before putting the sales force to work, a business must complete its

a.Sales Planning

b.Sales Effort

c.Timing of Sales effort

d.Marketing

Explain your viewpoint on Customer Relationship Management (CRM) with relevant examples.