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Operations Strategy: Workflow/production processes The operations strategy is concerned with workflow and production cycles required in the preparation of products or activities involved for the delivery of 9 services. Some of the essential items that you discuss in this section involve purchasing, production activities, delivery, planning for materials and inventories. In manufacturing firms, your discussion should concentrate on the sequence of cycles and sub cycles required to transform raw materials into finish goods. The activities that you need to develop schedules for include purchasing of raw materials, delivery of material, production processes, quality control and delivery of finish goods. Food processing firms such as restaurants are associated with the processing of perishable products that require delicate control processes. In wholesale and retail firms, you need to address items such as purchasing, distribution channels for delivery of goods, inventory controls, customer service and the scheduling of sequence of activities and employees to meet customer needs