please help me to answer question 1

please help me answwr question 2

please help me answer question 3

pls help me answer question 4 and 5 urgent pls

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1. 2. 3 4. 5. What is operation management and production? (2 m) What are the differences between goods and services? (10 m) Write the equation of single-factor productivity and multifactor productivity. (4 m) State the three productivity variables. (3 m) Eric makes billiard balls in his New England plant. With recent increase in his costs, he has a new found interest in efficiency. Eric is interested in determining the productivity of his organisation. He would like to know if his organisation is maintaining the manufacturing average 3% increase in productivity. He has the following data representing a month from last year and an equivalent month this year: (16 m) Last Year Now Units produced 1,000 1,000 Labour (hours) 300 275 Resin (pounds) 50 45 Capital invested ($) 10,000 11,000 Energy (BTU) 3,000 2,850 Show the productivity change for each category and then determine the improvement for labour-hours, the typical standard for comparison