Question: Please help me to answer this question Question 11 (1 point) The extent to which switching costs and brand loyalty affect the likelihood of customers

Please help me to answer this question

Question 11 (1 point) The extent to which switching costs and brand loyalty affect the likelihood of customers adopting substitute products and services is one the five competitive forces Current Rivalry Bargaining Power of Suppliers/ Buyers Threat of New Entrants Threat of Substitutes Question 12 (1 point) . Immediate corrective action - corrective action that looks at how and why performance deviated before correcting the source of deviation. True False

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