(Please Help me Wit this , question are the bottom )

Case Study 1:

Aisyah and Zairi are post-graduates in Management under different streams from the same university.They have been good friends since their college days. The same friendship continues in the workplace as they are employees of the same company, Bersepadu Sdn. Bhd. Aisyah is placed in HR department as employee counselor and Zairi is in finance department as the key finance executive. As per the salary grade is concerned both are at the same level. But in terms of responsibility, Zairi being in core finance, holds more responsibility.

By nature, Aisyah is friendly, bubbly, and ready to help. On the other hand, Zairi is a quiet

person, but he is always ready to help if approached personally. However, he is a bit egoistic.

They have successfully completed five years in the organisation and the senior management

is very satisfied with both of them as they are equally talented and constant performers.

Recently, Aisyah feels that Zairi is not like as he used to be. She notices some change of

behavior. For example, during general conversations, she feels that Zairi is teasing her by

suggesting that she is famous among the employees in the organisation, while he is not even

recognised by fellow employees.

One morning, Mr. Farid the Managing Director of Bersepadu Sdn. Bhd. is shocked when he

receives an email from Zairi about his resignation. Mr. Farid immediately called Aisyah and

discussed about the email as she is close to Zairi. When Aisyah hears the news, she was

stunned and said she was not aware of it.

In the afternoon, Mr. Farid invited Zairi to have lunch together and started the conversation

with a general discussion. He then asks Zairi about his intention to resign. Zairi, after some

hesitations opened up to Mr. Farid. The problem with Zairi are; 1) when he comes alone to

the canteen, he is hardly recognised or noticed by others. But if he is accompanied by Aisyah,

he receives well treatment by others; 2) one day both of them entered the office together. The

security at the entrance gate wished them but the next day when he came alone, the same

security did not do so; 3) even in the meetings held in the office, the points raised by Aisyah

received more value. So, most of the time he will just keep quiet in the meetings.

Zairi is disturbed by the degradation he has to face each day at work. He also questions that

"Aisyah and I have the same qualification, from the same university and passed in the same

year with first class honor. We have the same number of experiences in the organisation.

Moreover, my responsibilities are more valuable than Aisyah. After all this thing, if I am being

ignored and unrecognised by the fellow employees, my ego does not allow me to continue

here"

Based on Zairi's explanation, Mr. Farid feels that it is not going to be very difficult to stop Zairi's

resignation. Mr. Farid then explained to Zairi the reasons for such partial behavior of the

employees. Zairi apologised for his reaction and was ready to withdraw his resignation. He even called up Aisyah and speak to her like before.

1) Explain the root-cause of Zairi's problem.

2) If you are Mr. Farid, recommend and explain TWO (2) ways that can be implemented to overcome Zairi's disappointment, which at the same time can lead to a conducive and cheerful working environment among all employees.

3)Based on ONE (1) of your suggestions in Question 2, explain how the method improves

job retention.