Please help me with an introduction and concluding paragraph about the passage below: Customer Relationship Management refers to all tactics, methods, software to sustain, acquiring new customers. It is the tool to maintain a healthy relationship between customer and Organization; this is important for organizations to understand CRM practice's importance. Roles of CRM in the Organization: Improves customer service: CRM is applied in the Organization to improve customer service and providing the best output. Increase in productivity: The CRM helps the Organization enhance their productivity and run in the long term. Retaining the customers: When the CRM practice is involved, maintaining the customers plays a significant role as it is considered one of the main functions of CRM. Why and How CRM Helps the Organization? Improving efficiency: This is important for the Organization to understand that when CRM is applied, it will increase proficiency, and it does happen with CRM tools and techniques. Better knowledge of products: With the help of CRM practice, one can understand the consequences better. Customer retention: Can retain America's Car-Mart customers with the help of CRM. With the above points it can conclude that CRM plays an essential role in the Organization and it is always too good to practice CRM to get better results and output. With the help of CRM, one can get good idea about analytics or where company is lacking. With the help of CRM, the Organization can get the answer to the following questions: 1.) What is the motive of Organization? 2.) What all are the laypersons? 3.) What is the customer satisfaction rate? 4.) What all are the long-term goals of the Organization 5.) Who all are the competitors? 6.) What are the new technologies to adopt? 7.) What are its ecological effects? Every business comes up with challenges, and companies must understand that earning profit should not be their goal. They must consider other factors such as their employees, government officials, and the place and environment where they are working. And CRM is the practice that can help in achieving that. The motive of every Organization should be to provide a better place for employees. Employees should feel comfortable and happy in the workplace but some constraints limit employees' skills and productivity. Environment plays an essential role in every Organization in the growth and decision making of any employee. Suppose a company wants to work in the long run and sustain itself in the market. In that case, they need to understand that they need to create an environment where employees feel safe and happy because they take the company at high. The setting is also essential because most of an employee's time is spent at work only. With the help of CRM, we can understand the tools in the environment. Management of an organization is also one of the essential key factors in the Organization. A company can run in the long-term only if a sound management system and its employees are working correctly. Everyone understands their duties. If a new employee plans to implement new plans or strategies management is always there to watch. Most organizations have a training and development department and play an essential role in the growth of employees and the company. Sometimes Training and development department becomes a problem for implementing new policies. When a new employee plans or makes strategies and implements something, team members working for several years feel uncomfortable. It is shown in studies that most of the projects are fail because of conflicts between employees. In a nutshell, CRM is a good practice an Organization should follow.