Question: Please help me with my Customer Service Management assignment. 1. Design a customer service staff training short course (3 hours) to apprise staff of the

Please help me with my Customer Service Management assignment.

1. Design a customer service staff training short course (3 hours) to apprise staff of the relevance and potential outcome of staff engagement. Have at least 5 objectives that you want to highlight. (20 marks).

2. Describe the process for delivering anyone of the objectives of the training programme mentioned in question 1. (5 marks)

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