please help me with the below for business management

case study

SILULO ULOTHO TECHNOLOGIES THE STORY OF LUVUYO RANI

After graduating from Cape Technikon with a National Diploma in Commercial Education, and a B Tech in Commercial Education a few years later, Rani started teaching accounting and entrepreneurship at a Khayelitsha high school while continuing to study for a B Tech in Business Administration and later graduated from the Graduate School of Business at the University of Cape Town. Luvuyo Ranis journey is a classic rags-to-riches story. He prides himself as an individual that has built a reputation where he started from the bottom to the top. He said he started his business without funding, support, or mentorship. Describing it as starting something with nothing.

Luvuyo saw teachers struggling with the new computer technology that was being introduced into classrooms, while teaching at Khayelitsha High School. His entrepreneurial instincts led him to partner with his brother, Lonwabo, and they started selling refurbished computers and parts from the boot of his Corsa Lite after the South African government introduced new curriculum. By the end of the first year, they had sold 15 computers. The following year, they found a new partner in Nandipha Matshoba and made the move from car boot to shop premises developing a one-stop shop model, offering internet access, training, sales, help, repairs, and mobile support. Luvuyo founded his award-winning IT services company, Silulo Ulutho Technologies in 2004 to provide internet and computer access to a lower-income target market. Silulo Ulutho Technologies (Silulo) is a Cape Town-based one-stop-shop IT Company working to bridge the digital gap in South Africas township and rural population.

The company now has over 46 stores in townships and rural areas in the Western, Eastern Cape, and KwaZulu-Natal, with 220 full-time staff members. More than 31,000 students have also completed their IT courses with the company. This year, Silulos revenue has levelled out at about R20 million, most of which went into operating expenses.

Q.3.1	Functional activities form part of the management process. Differentiate between the four functions of management and provide an example of each relating to the case study.	(8)
Q.3.2	Complete the table below with reference to goal setting:	(9)
		STRATEGIC GOALS	TACTICAL GOALS	OPERATIONAL GOALS
Time span of goals:	(1)	(1)	(1)
Which area/s of the business does the goal pertain to?	(1)	(1)	(1)
Provide an example of this type of goal for Silulo Ulotho Industries.	(1)	(1)	(1)
Q.3.3.	What is meant by a single-use plan? Give two examples of single-use plans relevant to Silulo Ulotho Industries.	(3)
Q.3.4	Luvuyo needs to manage his business effectively and also be a good leader in order to obtain success. Contrast management to leadership.	(4)
Q.3.5	Certain traits are associated with leadership, but some traits can derail leadership. Determine three leadership traits that Luvuyo Rani has demonstrated. List three traits that Luvuyo should look out for that could derail his leadership.	(3) (3)