please help me with the below for Customer relationship :

Question $1$

$1\mathrm{.}1$ Discuss the ladder of loyalty of customer bonding for Nedbank

$1\mathrm{.}2$ Discuss the chains of relationship in relation to the organisation Nedbank and provide relevant examples.

$1\mathrm{.}3$Which customers should Nedbank pursue a relationship with? Justify your answer.