Please help me with these 2 questions 1.Draw a process flow diagram for the current process. What is the capacity of the current process? 2. Show how the capacity can be increased by using only two pharmacists and two technicians. Draw a process flow diagram for the new process. What is the capacity of the new process?

The administrator of the Life-Time Insurance Company HMO, Ms. Taylor, was anxious to solve potential problems before the new clinic opened in Austin, Texas. In Buffalo, New York, where the original clinic is located, the pharmacy had been extremely busy from the beginning, and long waiting times for prescriptions to be filled presented a very real problem. The Buffalo HMO pharmacy was modern, spacious, and well designed. The peak time for prescriptions was between 10 AM and 3 PM. During this period, prescriptions would back up, and the waiting time would increase. After 5 PM, the staff would be reduced to one pharmacist and one technician, but the two had no trouble providing very timely service through- out the evening. Ms. Taylor became acutely aware of the long waiting times after several complaints had been lodged. Each stated that the waiting time had exceeded 1 hour. The pharmacy is staffed with five persons on duty until 5 PM. Ms. Taylor personally studied the tasks of all the phar- macy personnel. She noted the time required to accomplish each task, and results are listed in the chart. The prescrip- tions were filled in an assembly-line fashion by two techni- cians and three pharmacists, and each person performed only one task. Time in Seconds 24 120 Activity Receive prescriptions Type labels Fill prescriptions Check prescriptions Dispense prescriptions 60 40 Questions 1. Identify the bottleneck activity, and show how capacity can be increased by using only two pharmacists and two technicians. 30