1.Draw a process flow diagram for the current process. What is the capacity of the current process?

2. Show how the capacity can be increased by using only two pharmacists and two technicians. Draw a process flow diagram for the new process. What is the capacity of the new process?

Health Maintenance Organization (B) CASE 5.2 The administrator of the Life-Time Insurance Company HMO, the two had no trouble providing very timely service through- Ms. Taylor, was anxious to solve potential problems before out the evening. the new clinic opened in Austin, Texas. In Buffalo, New York, Ms. Taylor became acutely aware of the long waiting times where the original clinic is located, the pharmacy had been after several complaints had been lodged. Each stated that the extremely busy from the beginning, and long waiting times for waiting time had exceeded 1 hour. The pharmacy is staffed prescriptions to be filled presented a very real problem. with five persons on duty until 5 PM. The Buffalo HMO pharmacy was modern, spacious, and Ms. Taylor personally studied the tasks of all the pharmacy well designed. The peak time for prescriptions was between personnel. She noted the time required to accomplish each 10 AM and 3 pm. During this period, prescriptions would back task, and results are listed in the chart. The prescriptions were up, and the waiting time would increase. After 5 PM, the staff filled in an assembly-line fashion by two technicians and three would be reduced to one pharmacist and one technician, but pharmacists, and each person performed only one task. Activity Time in Seconds Questions 1. Identify the bottleneck activity, and show how capacity Receive prescriptions 24 can be increased by using only two pharmacists and two Type labels 120 technicians. Fill prescriptions 60 2. In addition to savings on personnel costs, what benefits Check prescriptions 40 does this arrangement have? Dispense prescriptions 30 Note: The activities of filling, checking and dispensing prescriptions must be performed by a registered pharmacist