Question: Please help me with this assignment. I already wrote most of the blocks but there are some left. Please submit only the following blocks: Customer
Please help me with this assignment. I already wrote most of the blocks but there are some left.
Please submit only the following blocks:
Customer Segments
Customer Relationships
Channels
Revenue
The business I have selected is to open an Ice Cream parlour wherein we serve premium-beautified desserts and host parties giving ultimate customer satisfaction. We are a one-stop-shop for desserts (fusion of cultural desserts)
Here is the BMC:
Value Proposition: We believe in serving customer delight by offering beautified desserts and a comfortable dining experience. We are competing on providing a wholesome experience (not merely product)
Key Resources:
- Purchasing Land to start the store and the Machinery to keep the desserts cool, mixers etc. for preparing the core product
- One of the key resources are the key people:
- Key resource is the required flavors, syrups etc to prepare and decorate the desserts
- Sound interiors for the dining experience and give the premium feel.
Key Activities:
- Establishing the dining place.
- Fresh Sourcing desserts, milk, and other raw material to decorate and maintain the desserts
- Serving the customers, waistline management, order taking and efficiency in preparing the orders
- Training the employees in customer service, order taking and fulfillment of the order.
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