please help me with this study case. its business & society course. thank u in advance

Case study 3 (30 marks Frustration builds over refunds from online shopping platforms Samuel Chua - August 6, 2021 PETALING JAYA: When Leona Lopez received her bulk order of household products from an online shopping platform, she was surprised to find some of the items damaged. Lopez said it was difficult to get a refund or have her items replaced as it took days for a seller to reply to her inquiries and usually, there would be no satisfactory solution. "When I tried returning just one item, I was told it was rejected and they (online shopping platform) would return the item to me. I was confused. Would they send me back a new item or the damaged one?" she asked. She said that with the pandemic, many have resorted to buying items online as they do not want to risk going out. "When we purchase items online, we hope that they come as per the image shown on the site," she said. Recently, she said, she had purchased a mountain bike hub and when it arrived, the front hub was damaged, and her refund request is still under review. She said it is frustrating when this TSK 4/6 happem, pally when des de park the peoperly In the experiencing I just feeling line platform cand protect the buyen. We nedorong madago Poetation of Malaysia Comercice CEO Saw Tambah has received many complaints sedisses since the movement control order (MCO was implemented Swansal Famca bu caved best complaint this year. "Om of the comme complaints inservice. There are when consumers have fetheme compta few times by eMT He alapping mappe care comme complaint the anomated machines Sarvan de saudanther problem is improper handling ty contier companies. "The Malaysian Cions and Multimedia (MCMC which were the w budges and videregting compa and Or what camera da le site de report the shopping plat if they encounter spelare so died with new the oropre from le plution they may file pot with the desire and commity the Tribunal Come Claims Reci, me details sold be aimed fin he bodies and review pested the leader come of the Malaysia Consumers Movement (MCM) Cry-eral Saklidne Sing sal comples have creased during the daily line purchases every Consumers must ensure that they caly we cable celine platforms when making purchases is important to do tackground cheese and sites. This is not fit as nations rally available on the methode Sulle we apping patimile that there in piper memper file in de while ce but the posiblemes while allergi pecially those but wale waliopping fame have informall to Chewwww.mo 1. As a conset, what will you do if you thonintered the same experience of Leyte Lopet mark 2 As the owner of the above mentioned line shop, Illustrate how you will save the problems of your customers (12 marlo 3. Itotale THREE peoblems that comes to commerce (mars 4. Identity THREE 3) Acts of Malaysia dal p in protecting the online customers (6 mars Case study 3 (30 marks Frustration builds over refunds from online shopping platforms Samuel Chua - August 6, 2021 PETALING JAYA: When Leona Lopez received her bulk order of household products from an online shopping platform, she was surprised to find some of the items damaged. Lopez said it was difficult to get a refund or have her items replaced as it took days for a seller to reply to her inquiries and usually, there would be no satisfactory solution. "When I tried returning just one item, I was told it was rejected and they (online shopping platform) would return the item to me. I was confused. Would they send me back a new item or the damaged one?" she asked. She said that with the pandemic, many have resorted to buying items online as they do not want to risk going out. "When we purchase items online, we hope that they come as per the image shown on the site," she said. Recently, she said, she had purchased a mountain bike hub and when it arrived, the front hub was damaged, and her refund request is still under review. She said it is frustrating when this TSK 4/6 happem, pally when des de park the peoperly In the experiencing I just feeling line platform cand protect the buyen. We nedorong madago Poetation of Malaysia Comercice CEO Saw Tambah has received many complaints sedisses since the movement control order (MCO was implemented Swansal Famca bu caved best complaint this year. "Om of the comme complaints inservice. There are when consumers have fetheme compta few times by eMT He alapping mappe care comme complaint the anomated machines Sarvan de saudanther problem is improper handling ty contier companies. "The Malaysian Cions and Multimedia (MCMC which were the w budges and videregting compa and Or what camera da le site de report the shopping plat if they encounter spelare so died with new the oropre from le plution they may file pot with the desire and commity the Tribunal Come Claims Reci, me details sold be aimed fin he bodies and review pested the leader come of the Malaysia Consumers Movement (MCM) Cry-eral Saklidne Sing sal comples have creased during the daily line purchases every Consumers must ensure that they caly we cable celine platforms when making purchases is important to do tackground cheese and sites. This is not fit as nations rally available on the methode Sulle we apping patimile that there in piper memper file in de while ce but the posiblemes while allergi pecially those but wale waliopping fame have informall to Chewwww.mo 1. As a conset, what will you do if you thonintered the same experience of Leyte Lopet mark 2 As the owner of the above mentioned line shop, Illustrate how you will save the problems of your customers (12 marlo 3. Itotale THREE peoblems that comes to commerce (mars 4. Identity THREE 3) Acts of Malaysia dal p in protecting the online customers (6 mars