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CONSIDER THE FOLLOWING: INSTRUCTIONS: You work as a customer service representative at "Excellence Bank" which is known for having the best and most prestigious clients. Your customer will be calling as they don't recognize the $50 Membership Fee and thinks it may be fraudulent. Consider their spending to provide the best option. Your core responsibilities are to assist customers with product inquiries, account balances, questions about fees, and to deliver extraordinary customer service. Product Annual Fee Diamond $100.00 SCENARIO: Your card member has been a customer for 10 years and is the owner of a "Jade Card" which has an annual fee of $50 USD that includes the following benefits: Benefits 20% discount on travel purchases and a 10-day car rental for free per year Earns 2 points per dollar. Points are redeemable for groceries and gasoline expenses. Ruby $25.00 -10% Discount on Restaurant Expenses Your card member currently received their bill and have the following charges: CLOSING: Date Amount Item 15-Feb $50.00 Annual Membership Fee After solving your customer's concern, close the call. 12-Feb $250.00 Flight 12-Feb $450.00 Flight 11-Feb $30.00 Restaurant 10-Feb $108.00 Car Rental Hotel 9-Feb $200.00