please help ..

Talking to customers

quantitative or qualitative research

seeking feedback from service delivery colleagues

Please Don't copy B.SECU5301 : Deliver and monitor a service to customers Assessment 3 Customer service is Imperative for the success of any service- related business . For this task, you are to evaluate the customer service of your company or any other company . Your research may include : Talking to customers! Qualitative or quantitative research Seeking feedback from service delivery colleagues Written report Company name. .. Company details address and information about their operation _. What type of research you have done on this company and why : Talking to customers !" Qualitative or quantitative research / Seeking feedback from service delivery colleague` First impressions . Positive customer service factors . Negative customer service factor} . Products offered us _ customer needs . ^ Environment ..._ Research on the following factors of the company's customer service you have chosen Professionalism of staff and presentation _.. RESPONSE times .` Service guarantee} . Pricing quarante ES ... Product quality . Document presentation standard S . After the research Is done on the company's customer service of above factor .Provide or outline the finding of the above factor you have research Suggested recommendation :" In this section You need to provide recommendation or suggestion to the company on how they can Improve or overcome the problem you have find through HOW Your Suggested recommendation will be implemented . PLEASE TYPE the report in Microsoft word document