Question: Please help with question B. The answer and work can be found online but the question is slightly worded differently. Please include R code and

Please help with question B. The answer and work can be found online but the question is slightly worded differently. Please include R code and anything else needed in the question.

Please help with question B. The answer and work can be found

Question B: 3*2 = 6 points In service businesses, when a situation that might lead to a dissatisfied customer arises, service recovery techniques are often used. Such techniques involve, for example, complimentary desserts in restaurants or vouchers for free future stays in hotels. A leading airline is evaluating the effect of four service recovery techniques and has taken a random sample of customers who have experienced a service failure. The customers fell into three classes - frequent business travelers, occasional business travelers and leisure travelers. Across these classifications four service recovery techniques had been attempted - I (complimentary class upgrade), II (25,000 complimentary frequent flyer miles, III ($200 credit towards future air travel) and IV (no recovery). Customers had indicated (on a scale of 1-100) their willingness to consider the airline for future travel. Data from the sample are provided in the following table: Recovery Technique Traveler Type III IV 62 84 97 78 73 69 51 62 60 37 45 3. Conduct a one-way ANOVA with Recovery Technique as your treatment effect. Clearly mention your null and alternate hypotheses, calculations/code and your conclusion. [Show your code in "R Code" section. Show the answer in "Answer" section. Include the mathematical notations of your null and alternate hypotheses and the phrase "accept null hypothesis" or "reject null hypothesis" along with a justification in a few sentences in "Comments" section.] 4. Conduct a randomized complete block ANOVA with Traveler Type as your blocking effect. Clearly mention your null and alternate hypotheses, calculations/code and your conclusion. [Show your code in "R Code" section. Show the answer in "Answer" section. Include the mathematical notations of your null and alternate hypotheses and the phrase "accept null hypothesis" or "reject null hypothesis" along with a justification in a few sentences in "Comments" section.] 5. How do results change from (3) to (4)? Why? [Leave "R Code" and "Answer" sections blank. Include the phrases "better" or "worse" along with a justification in a few sentences in "Comments" section.]

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related Mathematics Questions!