Question: Please highlight the most appropriate response. There is only one right answer. 1) Getting a physical examination at a doctor's office involves the following sequence

Please highlight the most appropriate response. There is only one right answer.

1) Getting a physical examination at a doctor's office involves the following sequence of steps listed below. Assume; one person is performing each activity in the process, that each staff person is 100 % dedicated to this process, the process is strict serial/sequential, and both doctors perform different tasks which add to quality of care.

ACTIVITY

Person Doing the Activity

CYCLE TIME IN MINUTES

1)Take blood pressure, weight and temperature

Intake Nurse

10

2)Retrieve medical history from records, send to Senior Doctor

Records Nurse

20

3)General Checkup

Junior Doctor

15

4)Lab work (onsite)

Lab Tech

10

5)Review results & consult with patient

Senior Doctor

5

  1. In Question 1), how many patients can this Doctor's office see per hour (same as what the capacity of this Doctor's office in patients/hr is). a) 1 person/hr
  2. b) 2 people/hr
  3. c) 3 people/hr
  4. d) 4 people/hr
  5. e) 5 people/hr

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