PLEASE I NEED THIS ASAP

Identify value added and non-value added tasks and calculate the key lean metrics.

Steps Time Task Classification 1- Answer customer questions regarding the repair 5 min 5 min 15 min + 2- Register appointment and time 3- Entry information and prepare a work order 4- Move the vehicle to the parking 5- Move the vehicle from parking to service area 6- Diagnose vehicle problem 5 min 5 min 10 min 7- Prepare estimated costs of repair and parts list 5 min + 5 min 10 min 15 min + 8- Contact customer and get permission to repair 9- Find repair parts 10- Determine when the parts can be delivered 11-Move the car to the parking 12- Explain to customer the delay 13-Move the vehicle from parking to service area 5 min 5 min 5 min 14- Repair the vehicle 15 min - 15- Test the vehicle 10 min 16- Move vehicle to parking 5 min 16- Move vehicle to parking 5 min 16- Prepare invoice 5 min 17 - Customer Payment 5 min 18- Customer receive their vehicle 5 min