Question: please include excel screenshots Call Center for Computer Support Consider a call center for computer support with the following data: 3 representatives answer phones (each

please include excel screenshots

Call Center for Computer Support Consider a call center for computer support with the following data: 3 representatives answer phones (each can handle all types of calls) 20 calls per hour 4 minutes per call, on average Find the following operating characteristics: Question: 3-a) Utilization Answer: 3-b) Probability of delay (when your call cannot be answered immediately) Answer: 3-c) Average number of on-hold customers. Answer: 3-d) Average waiting time for an on-hold customer. Answer: 3.e) Avrage throughput time (from calling to hang-up) Answer: 3.7) Average number of customers in syatem

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