Please make it well organized and not copied and explained very well.

scenario

You are the general manager of XYZ Sign Co., which recently produced three stand-up display signs for The Garden Center, a local nursery. The signs were printed on standard display boards, but were not laminated on the order of The Garden Center owner, Ted Mimlitz, who was looking for inexpensive, short-term displays to advertise his stores three-day Arbor Day sale. According to the signed order, the three displays were designated as indoor signs, as lamination is necessary for outdoor signs to be protected from UV rays and moisture. On the afternoon of the first day of The Garden Centers Arbor Day sale, Mimlitz sends you the email (not a text) below.

To: (your name)

From: Ted Mimlitz

Subject: Need replacement signs by 7 a.m.!

The signs you delivered for my Arbor Day sale have already started to warp and the color is running on one of them. Ive attached pictures. They couldnt even hold up for one day in the covered atrium outside the front of my store. Sure, we had a little rain shower this morning, but all the signs were under the roof. Anyway, you need to print up three replacements and have them here before I open tomorrow at 7 a.m. If you do that, I wont ask for a percentage of my money back for the lost time at the end of today when I brought the signs in because they were unsightly.

Assignment

Write a three-paragraph adjustment refusal to Ted Mimlitz in the form of an email reply. Follow the plan as described in the text:

1. Begin with a strategic buffer. Include a couple or few sentences to set up the strategy you will use in the next paragraph. Try to mention a point of common agreement.
2. Present your explanation/justification, while remaining professional in your word choice to a customer, to make your case. Doing this involves refuting the writers claim and presenting counter-evidence. After you have presented all of your evidence, state the bad news (that you are refusing the claim) but attempt to do this in positive language, or better, make the refusal implied, but completely understandable. Offer an alternative, which in this case is an order of replacement signs. Include how you would charge for this overnight order.
3. End with an adapted goodwill comment that looks to the immediate future, in this case, theoretically delivering the new signs the next day. Offer help for future business so that what went wrong on the customers part can be avoided the next time.