PLEASE MAKE SURE TO ANSWER ALL

18.What are the knowledge required in the design spectrum of innovation EXCEPT:

a) Business Design

b) Service Design

c) Marketing Design

d) Product Design

19. The strategic development tools, EXCEPT:

a) The PEST analysis

b) The Business Model Canvas

c) The SWOT analysis

d) The Porters model

20. The value of a companys brand name, solid customer base, good customer relations, good employee relations, and any patents or proprietary technology represent some examples of..

a) Goodwill Trust

b) Competence Trust

c) Contractual Trust

d) Process Trust