please note that all the questions below are to be presented in points (around 6 to 8 points each)

1.What is involved in responding to customers complaint ?

2.Under what circumstances might it be necessary to escalate a customers complaint and how would this be done ?

3.What actions can you take to determine whether a customer is satisfied with complaint resolution ?

4.What are some of the possible implications, to the organisation, of a customers complaint and why is it necessary to identify these implications ?

5.What are the various technique that you can use to identify the issue of customers ?

6.How can you resolve the issue relating faulty product sold to customers ?

7.As a manager of a automotive sales facility how would you deal with incorrect description of the product ?

8.What are the various ways to deal with poor response to information request ?