Please only help with yellow boxes. Include formulas.

Rating N 0 4 %Promoters 1 A survey of Belk (department store) customers designed to measure customer loyalty was conducted by applying the Net Promoter metric. A sample of 1,160 customers was drawn. Respondents reacted to a single question: "On a scale of 0 to 10, with 0 being "not at all likely" and 10 being "very likely, how likely are you to recommend Belk to a friend, colleague, or relative?". 9 2 % Passives 3 4 15 23 26 31 471 226 % Detractors 5 Results of the survey appear to the right. 13. Calculate Belk's Net Promoter Score (2 points) 6 Net Promoter Score 7 8 14. Write 1-2 sentences explaining what the NPS for Belk means. (3 points) 340 3221 9 10 117 The table to the right is a compilation of Net Promoter Scores for other department stores. Brand NPS Belk 15. Calculate the average NPS for this competitive set of department stores. Include Belk's NPS calculated in Q4 in the space provided. (2 points) NPS Average Dillards J.C. Penney Kohl's Macy's Nordstrom's 31 20 26 37 43 16. Describe how Belk's Net Promoter Score compares to the NPS of its competitors. (3 points)