Question: Please provide a clear and complete answer Service delivery must be measurable. According to Parasuraman's theory, there are five dimensions of Service Quality: Tangible, Empathy,

Please provide a clear and complete answer

Service delivery must be measurable. According to Parasuraman's theory, there are five dimensions of Service Quality: Tangible, Empathy, Reliability, Responsiveness, and Assurance. Refer to the Accor group company. how do you use Service Quality concept/ theory towards company service delivery measurement! Do assure to elaborate in detail for each dimension You may add actual/ real implementation applied by the company Write the references on where you obtain the data

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